Return & Refund Policy

Last Updated: August 20, 2026

At Padmashree Creations, we strive to ensure that you receive your order in perfect condition. If you receive a damaged, defective, incorrect, or eligible product, we are happy to assist you with a return, replacement, or refund in accordance with this policy.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that the product meets all of the following conditions:

• The product is unused and unworn.

• The product has not been washed, altered, stitched, dyed, or damaged after delivery.

• The original packaging, tags, labels, and accessories are intact.

• The product is returned in its original condition.

• The product is not marked, stained, damaged, or exposed to perfume, makeup, or other substances.

Products that do not meet these conditions may not be eligible for return.

2. Products Eligible for Return

Returns may be accepted in the following situations:

• You received a damaged product.

• You received a defective product.

• You received a product different from what you ordered.

• The product has a manufacturing defect.

• The product qualifies for return under our applicable return terms.

Minor variations in colour, texture, weave, print, embroidery, or finish may occur in handloom, handcrafted, printed, or traditional products. Such variations are considered natural characteristics and may not qualify as defects.

3. Non-Returnable Products

The following products may not be eligible for return or exchange:

• Products that have been used or worn.

• Products that have been washed or altered.

• Products without original tags or packaging.

• Products damaged after delivery due to improper handling or care.

• Products returned after the applicable return period.

• Products that have been stained, soiled, perfumed, or otherwise used.

• Products purchased during a sale or special promotion, where specifically mentioned as non-returnable.

4. How to Request a Return

To request a return, please contact us within 7 days of delivery at:

Email: padmashreecreations@gmail.com
Phone: +91 87323 23674

Please provide:

• Order number

• Customer name

• Registered mobile number

• Reason for return

• Photographs of the product

• Photographs of the packaging, where applicable

• Unboxing video, if available

For damaged, defective, incorrect, or missing-product claims, an unboxing video may be requested as supporting evidence.

5. Return Approval

Once we receive your return request, our team will review the details and determine whether the product qualifies for a return.

If the return is approved, we will provide instructions for returning the product.

Please do not send products back without receiving return instructions from our team.

6. Return Shipping

For products that are confirmed to be damaged, defective, or incorrectly shipped by Padmashree Creations, we may arrange or bear the applicable return shipping cost, subject to verification.

For other eligible returns, return shipping charges may be deducted from the refundable amount or may be borne by the customer.

7. Product Inspection

All returned products are subject to inspection.

If the returned product is found to be used, washed, altered, damaged, stained, or otherwise does not meet our return conditions, Padmashree Creations reserves the right to reject the return.

In such cases, the product may be shipped back to the customer.

8. Exchanges

Where applicable, eligible products may be exchanged for another product or size, subject to availability.

If the requested replacement product is unavailable, we may offer an alternative solution or refund, depending on the circumstances.

Exchange requests must meet the same product-condition requirements applicable to returns.

9. Refunds

Once the returned product has been received and successfully inspected, the refund will be processed for eligible orders.

Refunds will generally be issued to the original payment method used to place the order.

The time taken for the refund to reflect in your account may vary depending on the payment gateway, bank, or financial institution.

10. Cash on Delivery Orders

For eligible returns associated with Cash on Delivery orders, customers may be required to provide valid bank account or other payment details for processing the refund.

The refund will be processed only after the returned product has been received and approved.

11. Shipping Charges

Original shipping charges, if applicable, may be non-refundable unless the return is due to an error on our part, such as:

• Incorrect product being shipped.

• Damaged product being delivered.

• Manufacturing defect.

• Missing product or incorrect order fulfillment.

Any applicable refund will be determined after reviewing the individual case.

12. Wrong or Damaged Product

If you receive a product that is different from the product ordered or arrives damaged, please contact us within 7 days of delivery.

Please provide clear photographs and other requested information so that we can investigate the issue.

After verification, we may offer a replacement, return, or refund as applicable.

13. Missing Items

If any item is missing from your package, please contact us as soon as possible and within 7 days of delivery.

We may request photographs of the received package, shipping label, packaging, and other relevant information to verify the claim.

14. Refund Processing Time

After approval of the return, refunds will normally be initiated within 5–7 business days.

The actual time taken for the amount to appear in your bank account or payment method may depend on the payment gateway or financial institution.

15. Cancellation Policy

Orders may be cancelled before they are dispatched, subject to our order-processing status.

Once an order has been dispatched, cancellation may not be possible. In such cases, you may need to follow the applicable return procedure after delivery.

For cancellation requests, please contact us as soon as possible at:

Email: padmashreecreations@gmail.com
Phone: +91 87323 23674

16. Important Note Regarding Product Variations

Padmashree Creations offers traditional and ethnic products where minor variations may naturally occur.

Slight differences in:

• Colour

• Texture

• Weave

• Print placement

• Embroidery

• Finish

may occur from one product to another.

Such variations are not necessarily considered defects and may not qualify for a return or refund.

17. Fraudulent or Abusive Return Requests

Padmashree Creations reserves the right to refuse returns, exchanges, or refunds where we reasonably believe that the return policy is being misused, including repeated fraudulent claims, product misuse, intentional damage, or other abusive behaviour.

18. Contact Us

For return, exchange, cancellation, or refund-related queries, please contact us:

Padmashree Creations
Email: padmashreecreations@gmail.com
Phone: +91 87323 23674
Address: No. 16, 1st Main, Near Gudde Ganapathi Temple, Kamalanagar, Bangalore – 560079, Karnataka, India.

We recommend contacting us before sending any product back so that our team can guide you through the return process.

Important: This policy should be reviewed and finalized according to Padmashree Creations' actual return window, exchange rules, sale-item policy, and applicable Indian consumer laws before publishing it on the website.